Terms and Conditions apply to the use of this website www.punchcraft.co.uk (the website). By accessing this website and / or placing an order, you agree to be bound by these Terms and Conditions, if you do not accept these terms, do not use this web site.

Punchcraft Limited registered in Scotland Registration number is 141733.

Any reference in these terms and conditions to “us” or “we” refers to Punchcraft Limited.

Our contact details are: Punchcraft Ltd., 79 Kelvin Rd North, Lenziemill, Cumbernauld, Scotland, G67 2BD. Telephone number: 01236 734222

It is the responability of the buyer when commissioning “us” the engraver, printer or embroider a logo or design that you have permission to use this logo / design.

If we are in any doubt we may ask for permission in writing. If you place an order with “us” and a copyright issue is raised, the customer will cover any copyright claims and costs that we may incur as a result of producing your order.

    1. “Buyer” means the individual or organisation who buys or agrees to buy the Goods and/or Services from the Supplier; Punchcraft Ltd
    2. “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
    3. “Contract” means the contract between the Supplier and the Buyer for the sale and purchase of Goods and/or Services incorporating these Terms and Conditions;
    4. “Goods” means the articles that the Buyer agrees to buy from the Supplier;
    5. “Services” means the services that the Buyer agrees to buy from the Supplier;
    6. “Supplier” means Punchcraft Limited of 79 Kelvin Road North, Lenziemill, Cumbernauld, Scotland, G67 2BD, that owns and operates www.punchcraft.co.uk.
    7. “Terms and Conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Supplier;
    8. “Website” means www.punchcraft.co.uk
    1. Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
    2. These Terms and Conditions shall apply to all contracts for the sale of Goods and/or Services by the Supplier to the Buyer and shall prevail over any other documentation or communication from the Buyer.
    3. Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
    4. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.
    5. Any special conditions applying to the provision of the Services are set out in Schedule 1 to this agreement.
    6. Any complaints should be addressed to the Supplier’s address.
    1. You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered and the total cost including any personalisation and postage cost.
    2. Our acceptance of an order takes place when we dispatch the order. When we dispatch the order the purchase contract will be made if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
    3. Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.
    4. We may refuse to accept an order:
      1. Where goods are not available.
      2. Where we cannot obtain authorization for your payment.
      3. If there has been a pricing or product description error.
      4. If you do not meet any eligibility criteria set out in our terms and conditions.
      5. If the order is to be delivered outside the UK.
    5. All Orders for Goods and Services shall be deemed to be acceptance of the Proposal pursuant to these Terms and Conditions.
    6. The colour of the product you receive may not match the colour as displayed by our website on your computer screen. Please be aware that if colour is important to you, your order is placed at your own risk. 
    1. Payment terms, payment with order, no order will be produced till payment has been cleared in our Paypal account.
    2. The price of the Goods and/or Services shall be that stipulated on the Website. The price is inclusive of VAT.
    3. The total purchase price, including VAT, delivery and other charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.
    4. After the order is received the Supplier shall confirm by email the details, description and price for the Goods and/or Services.
    1. The Supplier reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time.  The Supplier shall make every effort to ensure prices are correct at the point at which the Buyer places an order.
    2. The Supplier reserves the right to withdraw any Goods and/or Services from the Website at any time.
    3. The Supplier shall not be liable to anyone for withdrawing any Goods and/or Services from the Website or for refusing to process an order.
    1. Goods supplied within the UK will normally be delivered within 7 working days of acceptance of order but in any event, within 15 days after the Contract is entered into.
    2. Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
    3. The Supplier shall use reasonable endeavours to meet any date agreed for delivery.  In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
    4. Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. The Supplier is under a legal obligation to supply Goods in conformity with the Contract.
    5. Risk in the Goods shall pass to the Buyer when they are in the physical possession of the Buyer.
    6. Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery service and so we may have to contact you to advice you of extra postal charges.
    7. The majority of our products are despatched Royal Mail, we also use couriers for larger orders. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you.
    8. In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administration fee up to 100% of the price of the returned goods.
    9. We reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding the undelivered item.
    1. All cancellations must be in writing or by email to punchcraft@punchcraft.co.uk. We will not accept a cancellation where the item has been personalised in any way. If you still wish to cancel the order beyond this point 100% of the order will still be charged.
    2. Where goods have already dispatched to you a refund is not possible.
    3. Please note In order to provide a fast service some products are immediately sent for production. Please check your order on screen and confirmation email carefully as we cannot refund products which have been mis-spelt. We reserve the right to cancel your order at any time and issue a full refund. The provisions of this clause do not affect your statutory rights.
    1. Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Supplier the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and/or Services and the Supplier shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
    2. Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury resulting from the negligence of the Supplier or that of the Supplier’s agents or employ
    1. No waiver by the Supplier (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
    1. The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Supplier shall be entitled to a reasonable extension of its obligations.
    1. If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
    1. The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
    1. These Terms and Conditions shall be governed by and construed in accordance with the law of Scotland and the parties hereby submit to the exclusive jurisdiction of the Scottish courts.