Frequently Asked Questions
Please find the items you are interested in ordering, fill in the Quotation Form giving as much detail as possible, i.e. engraving instructions, embroidery size and position and how many colours are in your design, e-mail your design to us preferably in jpeg format and we will get back to you within 24 hours.
Alternatively you can order some items online via our Online Shop.
If you wish to discuss your requirements with us or place an order over the telephone, please feel free to call 01236 734222. We regret that we cannot accept card payments over the phone however you can still pay for your order online or by cheque. Please note that if paying by cheque your order will not be dispatched until your cheque is cleared through our account.
Personalization instructions cannot be accepted via telephone, please e-mail or post the details to us.
We accept all major credit cards, through Paypal and you may also pay by cheque. Please indicate your preferred method of payment on our quotation form.
We regret that we cannot accept card payments by telephone.
We can supply you with only one item if required, if you order 12 or more mixed garments your embroidery design set up will be free.
The price of your delivery will be shown on your quotation, the price will depend on the size and weight of your order, Free UK delivery for orders over £150.00 ex of vat. We use Royal Mail first class post, Special Delivery and Xpress Parceline. All prices stated on our web site are for single items.
Whilst we endeavour to complete your order in full, we cannot guarantee 100% stock at all times. In the event of stock shortage, we will call you with an alternative at no extra cost.
As hand and machine engravers we can engrave any font you require, we also have hundreds of embroidery fonts to choice from. Font setup is FREE.
We supply trophies for most sports and pastimes, check out our online catalogue if you can’t find what you are looking for give us a call we have many more catalogues we can refer to.
Once you have sent in your order and payment we will check all the details carefully. If we are unsure about any apect of your order we will contact you for instructions before proceeding, so please ensure you include a telephone contact number with your order.
Once your order has been completed, we will e-mail / phone you to inform you of the expected delivery date.
Our normal delivery is between 5 - 10 working days as long as all your goods are in stock. Glass engraving may take a little longer due to the work involved in this process, we will contact you with expected delivery date.
Depending on the size and value of your order we may be able to offer a discount please feel free to ask!!!. We do feel our prices are very competitive but we are always willing to have a look at discounting your order.
Yes you can save yourself Postage and Packaging by picking up your order, we are always very happy to meet new customers and to show them around.